PRIVACY POLICY 2026

1. Introduction
We, NeroTaxi (Company No.18197891007, Italy), respect and protect Your personal data. This Policy explains what data we collect, how we use it, and Your rights. 

By using our Platform or Service, You agree to this Policy. Updates may occur, and continued use constitutes acceptance. Questions can be sent to info@nerotaxi.com.

2. Data We Collect
We collect personal data when You use our Service, make a booking, or interact with us, including:

Identity & Contact Data: Name, email, phone, address.

Payment Data: Card or PayPal details.

Booking & Transport Data: Transfer history, preferences.

Technical Data: IP address, device, browser, login info.

Demographics & Cookies: Age, city, browsing habits, newsletter interactions.

Customer Support Data: Info shared when contacting us.

We also collect data from third parties, like Drivers or Hotels, related to your bookings.

3. How We Use Your Data
We process data to provide Services, communicate with You, manage payments, improve the Platform, send newsletters, and comply with legal obligations.
5. Your Rights
You can access, correct, or request deletion of Your data, withdraw consent, or raise concerns with our Data Protection Officer at privacy@nerotaxi.com, or contact your local data protection authority.
6. Data Security
We implement appropriate technical and organizational measures to protect Your personal data.
How and Why We Use Your Personal Data
We use Your personal data only for lawful purposes, in line with European data protection rules. This includes:
Creating and managing Your account on the Platform.
Identifying You when You log in.
Providing the Service, including arranging Transfers and communicating about them.
Handling payments and processing Your requests (e.g., changes to bookings or personal details).
Communicating with You about the Platform, updates, or marketing.
Ensuring security of transactions and compliance with laws.
Improving and analyzing our services, customizing Your experience, and performing statistical analysis.
Any other purpose we inform You about at the time of data collection.
Legal basis: use of Your data is based on
Compliance with legal obligations.
Performance of a contract with You.
Our legitimate business interests, provided they do not override Your rights.
Who We Share Your Data With and Why
We may share Your personal data with trusted third-party service providers only as needed to operate the Platform, fulfill contracts, improve services, and support You. These providers are contractually prohibited from using Your data for other purposes. This includes:
Data hosting and processing companies
Analytics and research providers
Email marketing and advertising partners
Fraud detection and technology service providers
We may also share Your data:
With authorities when legally required (e.g., judicial, police, or administrative requests)
With new owners if our business is sold, merged, or reorganized
Data Security
We implement technical and organizational measures, including encryption, to protect Your data. Access is limited to authorized personnel or qualified third parties. However, no system is completely immune to external issues, network problems, or force majeure events. Do not share Your account credentials.
Data Retention
We keep Your data only as long as needed for the purposes it was collected, or as required by law (e.g., tax or accounting obligations). You may request deletion at any time, and some data may be anonymized for research or statistical purposes, which can be stored indefinitely in a non-identifiable form.
Transfer of Personal Data to Third Countries
Data is generally kept within the European Economic Area (EEA).
Transfers outside the EEA or to international organizations are done only with proper legal safeguards.
Your Rights & Options
You have the right to:
Access your personal data we hold.
Correct or update inaccurate or incomplete data.
Request deletion of your data in certain cases, such as:
No longer needed for the purpose collected
You withdraw consent
Data was unlawfully obtained
To comply with legal obligations
Request restriction of processing temporarily or in certain circumstances.
Object to our processing under legitimate interest or public duty.
Withdraw consent for processing (opt-out).
Request data portability (receive your data in a usable format or transfer it to another provider).
Opt out of direct marketing.
Lodge a complaint with your country’s data protection authority.

Exercising Your Rights
Contact: info@nerotaxi.com or Customer Support Team.
Mobile app push notifications can be disabled in phone or app settings.
Proof of identity may be requested for security.
Exercise of rights is generally free; fees may apply only if requests are excessive or abusive.
Response time: usually within 1 month, up to 3 months in complex cases.

Additional Notes
Requests must be clear and truthful; inaccurate or abusive requests may be refused.
Rights are subject to certain legal limits.
We will notify you if fees apply or if we need extra time to process your request.
General Legal Terms
Copyright & Intellectual Property
The Company owns all intellectual property (IP) of the Platform and Service.
Users get a limited, non-transferable license to access and use the Platform for personal use only.
Copying, resale, data mining, or commercial use of Platform content or code is prohibited without written permission.
Company logos, trademarks, brand names (e.g.“NeroTaxi”) and other distinctive elements are protected; unauthorized use is forbidden.
Hidden text, post-tags, or any manipulation of trademarks without consent ends the license.
Technical Support & Updates
No obligation to provide technical support, upgrades, or compatibility fixes.
Updates may be occasional and at Company’s discretion.
External Links
Platform may link to third-party sites.
Company is not responsible for third-party content, privacy, or availability.
Users should check third-party terms and policies themselves.
Communication & Contact
Users consent to receive electronic communications from the Company.
Complaints, suggestions, or comments can be sent to info@nerotaxi.com.
Final Terms, Waiver & Invalidity
These terms are the full, binding terms for using the Service; prior agreements are void.
Delays or tolerance by the Company don’t waive any rights.
Invalid or void terms don’t affect remaining terms; the Company may replace invalid terms with valid ones.
Assignment
Users cannot assign this agreement without Company approval.
Company may assign without consent to parent, subsidiary, purchaser, or merger successor.
Law & Jurisdiction
Governed by the laws of EU.
Disputes fall under the exclusive jurisdiction of courts in Italy.
Referral & Rewards Programs
Participation is subject to separate Terms & Conditions.
Terms can be updated; participation implies acceptance.

Acceptable Use of the Platform
Users must:
Use the Platform only to access the Service for personal use.
Comply with laws, good faith, morality, and business ethics.
Prohibited actions include:
Accessing unauthorized data, including personal data.
Creating competitive products or services using the Platform.
Providing Platform services to third parties without permission.
Selling, leasing, transferring, or exploiting Platform access or content.
Helping others access Platform data for unauthorized purposes.
Transmitting viruses, illegal, offensive, harmful, or defamatory content.
Posting abusive, obscene, illegal, or harmful material.
Violating others’ privacy, IP rights, or other proprietary rights.
Encouraging illegal acts, software piracy, hacking, or fraud.
Using Platform in ways that disrupt service or other users.
Decompiling, copying, or creating derivative works from the Platform.
Linking Platform to other services/products without written consent.
Reporting Issues
Users with doubts or who notice violations may contact the Company for clarification or reporting.